
PhysioCall provides shoulder physiotherapy appointments at 25 Philip Street, South Gladstone. Tell us how symptoms affect reaching, dressing, lifting, work or sport. Bring relevant reports and any instructions from your doctor or surgeon. We will discuss suitable care and the activities you want to work towards.
Shoulder symptoms can have several causes and need individual assessment. Seek urgent medical care after an injury if the joint changes shape, you cannot use the shoulder, pain is intense or swelling develops suddenly. Shoulder pain with chest tightness or difficulty breathing needs an ambulance: call 000. Read Healthdirect’s shoulder pain guidance.

Examples of conditions that can involve shoulder pain include the following. A symptom list cannot confirm your diagnosis:
Rotator cuff concerns: Symptoms involving muscles or tendons around the shoulder.
Frozen shoulder: Persistent pain and restricted movement may need assessment.
Activity-related symptoms: Pain with reaching or using the arm has several possible explanations.
Tendon or bursa problems: Tendonitis or bursitis may be considered during assessment.
Referred pain: Sometimes symptoms arise from the neck or spine.
Joint conditions: Arthritis is one possible cause of pain and stiffness.
Injury: A fall or other injury may need medical review before rehabilitation.
The exact cause is not always clear. Your clinician can discuss assessment findings, whether physiotherapy is appropriate and whether further medical review is needed. See your doctor for symptoms that persist or worsen, or occur with fever or unexplained weight loss.
Your plan should reflect the assessment, any relevant medical advice and your goals. Discuss treatment options, exercises and follow-up with your physiotherapist. The number of appointments and recovery time vary; a three-step plan cannot guarantee immediate relief or lasting results.
Step 1: Assessment and treatment options
Explain when symptoms started, which movements are difficult and whether there has been an injury or surgery. Your physiotherapist can assess movement and discuss appropriate options. Ask why a hands-on technique is recommended, how it fits into your plan and what risks or alternatives to consider.
Questions to ask about hands-on options:
Massage: Is it suitable for my symptoms and how will pressure be adjusted?
Dry needling or acupuncture: What are the precautions, risks and alternatives?
Cupping: What does it involve and why would you recommend it?
Joint techniques: Are they suitable after my injury or surgery?
Stretching: Which movements match my current ability and assessment?
You can ask questions or decline a proposed technique. Tell your physiotherapist about discomfort or unexpected symptoms so treatment can be reviewed. No particular combination of hands-on techniques guarantees an outcome.
Step 2: Rehabilitation
Rehabilitation may include exercises selected for your shoulder movement, strength and activities. Discuss practical goals such as reaching a shelf, dressing, lifting at work or returning to sport. Bring any post-surgery restrictions so these can be considered when planning progression.
We use a combination of:
Shoulder exercises: Ask which exercises, level of effort and progression suit your assessment.
Clinic programs: Ask whether Ground Up Therapy or another upper-limb program fits your goals.
Ask what to practise between appointments and how to adjust the plan if symptoms change. NHS shoulder pain information describes exercise and physiotherapy as possible options, with treatment depending on the cause. It does not replace an individual assessment.
Step 3: Maintenance
The final step is maintenance, which focuses on reviewing shoulder movement, strength and any recurring symptoms. At PhysioCall.com.au, we offer a Get Out of Pain Pack for clients who want to plan follow-up physiotherapy appointments.
What’s included in the Get Out of Pain Pack?
5 Discounted Physiotherapy Sessions: These sessions can be used at any time during the year to address any flare-ups or maintain your progress.
Performance Wave Formula: Ask your physiotherapist to explain this clinic-specific approach and whether it is relevant to your care. Follow-up timing should reflect your symptoms, goals and availability.
Follow-up should have a clear purpose, such as reviewing shoulder movement, an exercise plan or a difficult activity. Ask whether more appointments are needed and confirm current package terms before choosing a plan.
Use your appointment to explain your shoulder symptoms and priorities. These topics can help guide the discussion:
1. Comprehensive Assessment
Describe the location and timing of symptoms, any injury and the movements that are difficult.
Mention altered sensation, weakness, symptoms at rest and any relevant medical advice.
2. Tailored Treatment Plan
Discuss options suited to your assessment and the tasks you want help with.
Agree what progress to review and what to do if symptoms change.
3. Expert Care
Ask why an exercise or technique is being recommended and about risks or alternatives.
Discuss how to fit the plan into work, home activities and sport.
Assessment: What might be contributing to my symptoms?
Options: Which treatment or exercises suit my assessment?
Activities: How could I adjust reaching, lifting or work tasks?
Progress: What changes will we review, and when?
Appointments: What are the fees and follow-up options?
Prepare a few details about your symptoms and daily tasks. This helps your clinician understand what matters to you:
Location: Which shoulder is affected and where you notice symptoms.
Onset: When symptoms began and whether there was an injury.
Movement: Difficulty reaching overhead, dressing or reaching behind your back.
Strength: Tasks that feel difficult, weak or less controlled.
Timing: Symptoms during activity, at rest or when lying down.
Demands: Lifting, overhead work, household tasks or sport.
History: Previous treatment, surgery, reports and medical instructions.
For hip or knee osteoarthritis, ask the clinic about its current exercise program options, assessment requirements and suitability. Confirm what the GLA:D program involves and whether it is appropriate for your diagnosis and goals.
The Get Out Of Pain Plan offers five physiotherapy sessions at a fixed price with a discount. Ask about the current price, appointment coverage and validity period before purchasing, and whether the plan suits your assessment and goals.
Ground Up Therapy develops the foundations for rehab, training, work, sport, music, singing and everyday movement. Upper Limb: 6 sessions for $660. Lower Limb: 8 sessions for $880. Both work out to $110 per session, including the initial appointment, with the equipment you need included. No expiry; two-payment options available. Cannot be used with GOOPP or GOOPP+.
Initial Consultation
Discuss your symptoms, shoulder movement and relevant medical history.
Explain your goals and ask about a suitable treatment plan.
Treatment Sessions
Discuss treatment options and any precautions relevant to your shoulder.
Practise exercises matched to your assessment and shoulder or upper-body goals.
Ask about activity adjustments and self-management between visits.
Ongoing Maintenance
Review symptoms, movement and progress towards the tasks you want to do.
Plan follow-up around your needs and availability; ask whether a package is suitable.
Clinic: Appointments are at 25 Philip Street, South Gladstone.
Prepare: Bring relevant reports, funding documents and any surgeon’s instructions.
Describe your tasks: Explain your usual lifting, overhead work or sporting demands.
Confirm arrangements: Ask about current fees, appointment types and access needs.
Book: Check available times online or call 07 4962 0411.

Our team at PhysioCall.com.au provides physiotherapy care in Gladstone. You can usually book a private appointment without a doctor’s referral. Funded or insurance arrangements may need a valid referral or approval. Please confirm fees, eligibility and required documents with the clinic before your visit. Use online booking to check available appointment times.

Gladstone Physiotherapist
16+ years

Gladstone Physio
3+ years
For appointments at our South Gladstone clinic, read the first appointment guide and check available appointment times, or call 07 4962 0411. Confirm fees, funding requirements and any access needs before attending.


Recovery time and the number of appointments vary with the condition, assessment and your goals. Ask what progress to look for and when the plan should be reviewed. One session cannot guarantee relief. See your doctor if symptoms persist or worsen.
Ask the clinic to explain this clinic-specific approach and how it would apply to your care. Follow-up should be planned around your symptoms, progress, goals and availability; it cannot guarantee prevention of future shoulder pain.
You can usually book a private physiotherapy appointment without a doctor’s referral. Medicare, DVA, WorkCover or other funded arrangements may require a valid referral or approval. Confirm eligibility, fees and documents with the clinic before attending.
Ask the clinic which appointments the pack currently covers, and confirm the price, validity period and other terms before purchasing. Whether a package suits you depends on your care needs; it does not guarantee a particular result.
Explain your preferences and ask about possible discomfort, side effects and alternatives before treatment. Tell your physiotherapist if a technique is uncomfortable or symptoms change. Pain during treatment should not be assumed to be necessary for recovery.
For general information about shoulder symptoms, treatment and when to seek medical care, see Healthdirect. This page cannot diagnose your condition or replace an individual assessment.
25 Philip Street, South Gladstone, QLD, 4680 Australia