Terms & Conditions

Welcome to PhysioCall.com.au. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services. If you do not agree to these terms, you must not use this website.

1. General Information

  • PhysioCall.com.au is an online platform providing information and services related to physiotherapy.

  • The content on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for specific medical concerns.

2. Acceptance of Terms

  • 2.1 By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use our services.

  • 2.2 Your continued use of the website constitutes your acceptance of these terms and conditions, as well as our Privacy Policy.

3. Services

  • PhysioCall.com.au provides access to physiotherapy-related services, including but not limited to online bookings, consultations, and educational resources.

  • We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

4. User Responsibilities

  • You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

  • You are responsible for ensuring that any information you provide to us is accurate, complete, and up-to-date.

  • You must not misuse the website by introducing viruses, malware, or other harmful material.

5. Bookings and Payments

  • All bookings made through PhysioCall.com.au are subject to availability and confirmation.

  • Payment terms, including fees and cancellation policies, will be clearly outlined during the booking process. By proceeding with a booking, you agree to these terms.

  • Refunds, if applicable, will be processed in accordance with our Refund Policy.

6. Intellectual Property

  • All content on this website, including text, images, logos, and software, is the property of PhysioCall.com.au or its licensors and is protected by copyright and other intellectual property laws.

  • You may not reproduce, distribute, or modify any content from this website without prior written consent.

7. Limitation of Liability

  • To the fullest extent permitted by law, PhysioCall.com.au and its affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or our services.

  • We do not guarantee that the website will be free from errors, interruptions, or viruses.

8. Third-Party Links

  • This website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or practices of these external sites.

  • Accessing third-party websites is at your own risk, and you should review their terms and conditions before using them.

9. Privacy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms and Conditions

  • We reserve the right to update or modify these terms and conditions at any time without prior notice.

  • Any changes will be effective immediately upon posting on this website. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

11. Governing Law

  • These terms and conditions are governed by the laws of Australia.

  • Any disputes arising from the use of this website or our services will be subject to the exclusive jurisdiction of the courts of Australia.

12. Contact Us

  • If you have any questions or concerns about these terms and conditions, please contact us at:

    Email: [email protected].

13. GOOPP+ (Get Out Of Pain Pack)

  • Purpose. GOOPP+ is a pre-paid package offered at a discounted rate to reward client commitment and reduce clinic administration.

    Pack contents & pricing.

    • The pack comprises the number of standard physiotherapy sessions as advertised at purchase (currently 5 sessions).

    • The pack rate is the discounted per‑session price for GOOPP+ (currently $110).

    • The standard rate is the clinic’s usual single‑session fee for the same service (currently $125).

    Payment & eligibility.

    • GOOPP+ must be paid in full upfront before the first session.

    • Packs are for the named client only and are not transferable, shareable, or redeemable for cash.

    • Clinic promotions, third‑party funding, or other discounts cannot be combined unless expressly stated.

    Bookings & cancellations.

    • Our standard booking and cancellation policy applies to GOOPP+ sessions.

    • Late cancellations/no‑shows (as defined in our cancellation policy) may be charged as a used session.

    Refunds & re‑pricing (important).

    • The GOOPP+ discount applies only when all sessions in the pack are completed.

    • If you request a refund after using any sessions, each completed session will be re‑priced at the standard single‑session rate in effect at the time of purchase.

    • Your refund, if any, equals: Amount paid for the pack − (Number of sessions used × standard rate) − $50 administration fee.

    • If the re‑priced total equals or exceeds the amount paid, no refund is due.

    • Example (5‑session pack @ $110 = $550; standard rate $125):

      • Used 4 sessions → 4 × $125 = $500 → $550 − $500 = $50 → minus $50 admin fee = $0 refund.

      • Used 3 sessions → 3 × $125 = $375 → $550 − $375 = $175 → minus $50 admin fee = $125 refund.

    Administration fee.

    • A non‑refundable $50 administration fee applies to any GOOPP+ refund request that is approved.

    Australian Consumer Law.

    • Nothing in this policy limits your rights under the Australian Consumer Law, including refunds or other remedies for major failures.

    Email: admin @ PhysioCall.com.au.