Eligibility is a clinical decision made by your GP. Your GP will consider whether your chronic condition would benefit from a structured plan and allied health support such as physiotherapy.

Take the referral handout to your usual GP and discuss your condition, goals and care needs. Your GP decides whether a GPCCMP and physiotherapy referral are appropriate.

From 1 July 2026, the MBS benefit for physiotherapy item 10960 is $63.40 per eligible session. PhysioCall’s standard fee may be higher, so a gap payment may apply.

Eligible patients may access up to five MBS-supported individual allied health services per calendar year. The five services can be shared across eligible allied health professions or used for physiotherapy if clinically appropriate and referred by your GP.

Yes. A referral to physiotherapy can be taken to an eligible physiotherapist. You can ask your GP to refer you to PhysioCall Gladstone.

Bring your referral and Medicare card. PhysioCall can process the Medicare claim electronically via Tyro or HICAPS after payment, with the benefit paid to your nominated account.

The plan is for chronic or terminal conditions. Examples may include arthritis, persistent pain, sciatica or tendon conditions, but your GP determines whether you meet the requirements and what services are appropriate.

You cannot claim Medicare and private health insurance for the same session. You may use private health for a different session, subject to your policy and the provider’s billing arrangements.