Privacy Policy

At PhysioCall.com.au, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Personal Information

Name, email address, phone number, and other contact details.
Payment information (e.g., credit card details) when you make a booking or purchase.
Health-related information that you voluntarily provide when booking physiotherapy services or consultations.
Any other information you provide to us directly through forms, emails, or other communication.

Non-Personal Information

IP address, browser type, operating system, and other technical details about your device.
Information about your use of our website, such as pages visited, time spent on the site, and referral sources (collected via cookies or similar technologies).

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our services, including processing bookings, payments, and delivering physiotherapy consultations.
To communicate with you, including responding to inquiries, sending appointment reminders, and providing updates about our services.
To improve our website and services by analyzing user behavior and preferences.
To comply with legal obligations, such as record-keeping and reporting requirements.
For marketing purposes, such as sending promotional emails or newsletters (only with your consent, where required by law).

3. Disclosure of Your Information

We use the information we collect for the following purposes:

Service Providers
We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, or marketing platforms. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes specified by us.
Legal Obligations
We may disclose your information if required by law or if we believe such disclosure is necessary to protect our rights, comply with legal obligations, or respond to legal requests.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner or entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and improve our services.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
Opt-Out of Marketing
You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
Complaints
If you believe we have breached your privacy rights, you can contact us using the details below. We will investigate your complaint and respond promptly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.